![]() ![]() If your flight was booked online through RJ website, please contact our support team at If your flight was booked through a Travel Agent office/website, please refer directly to your travel agent.Passengers should be advised to contact RJ sales channels for vouchers' inquiries as per the following: Nonoperational routes, (Bangkok, Kuala Lumpur, Hong Kong, Moscow, Vienna, Munich, & Algeria). For current nonoperational routes, offer nonrefundable voucher valid for one year, applicable in case of issued voucher or expired unused ticket.Expired tickets which were not yet exchanged to vouchers, are non-changeable to vouchers, and none-refundable unless contradicts with local laws. ![]() EMD/Voucher value can be used by close family members (Father, Mother, Brother, Sister, Spouse and Children), provided that the attached form is signed & approved by voucher holder.Extending Already issued Residual value vouchers for two years and two months from the date of original voucher/EMD issuance.Extending already issued vouchers validity (Air transportation/refundable vouchers) for two years and two months from original day of issuance.Following flexible options will be provided to our passengers in case of already issued vouchers
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